These account closure terms outline how spinjoyscasino handles closure requests, mandatory terminations, and related obligations for users whose registered address is in Germany. The aim is to give you concise, practical information about the steps you should take, the verification I may require, and what happens after a closure. I address both voluntary and regulatory closures, plus how balances, data, and affiliate relationships are treated.
Scope of These Account Closure Terms
These terms apply to Spinjoys Casino accounts belonging to users who have a residential address in Germany. I enforce them to player accounts, affiliate accounts, and any linked payment profiles where German regulatory requirements may matter. The scope encompasses closures initiated by you, closures I carry out for compliance or security reasons, and closures that arise from a regulatory instruction. They function with my general terms and applicable law.
I might revise these closure terms from time to time, but changes do not alter a closure request already in progress save when the law mandates it. If any condition is unclear, get independent advice before submitting a request. The language of the operational account record remains English, but Germany users are able to contact my support team for explanations.
Voluntary Closure Procedures
To shut down your account by choice, send a written request via the contact details provided in my help centre. I require you to indicate your registered email address and the reason for account closure so I can manage the request efficiently. I could request a last identity check before actioning the termination. My support team will confirm the request and assign you a case number.
After I obtain a complete request, I typically process voluntary closure in five business days. If additional documents are required, the duration may extend. Do not create or use a new account during this timeframe because this action can delay the termination. I will dispatch a confirmation email when the account has been shut down and no further play is allowed.
Affiliate Account Deactivation and Commission Consequences
Affiliates with a registered address in Germany can request closure of their partner account under these same principles. Before closure, I need that all due diligence and tax information is complete. If you have unpaid commissions above the minimum payment threshold, I will settle them in the next regular payment cycle after the closure request, provided no breach is under review.
Deactivation of an affiliate account ends your ability to refer new players and to access your affiliate dashboard immediately. It does not automatically invalidate commissions that have already accrued under my affiliate programme rules. If I deactivate an affiliate account for breach of my terms, I may keep unpaid commissions where the breach caused loss or regulatory exposure.
Regulatory Closure and Obligatory Measures
I could be obligated to close an account for users in Germany because of legal duties, court orders, or enforcement instructions. I also close accounts when I detect fraud, problem gambling indicators, or a material breach of my terms. In these mandatory cases, I do not require your consent, and I may act immediately to protect the integrity of the platform and other users.
When I take mandatory action, I will inform you the decision and the category of the reason unless a law prevents me from doing so. For Germany users, I record the regulatory basis for the closure. I might retain a record of the restriction for compliance purposes. You can seek further details, but I am not obliged to disclose internal risk information.
Eligibility for Account Closure by Germany Users
You can submit closure of your Spinjoys Casino account at any time if you are the registered account holder and your identity has been confirmed. I do not allow third parties to close an account on your behalf unless you hold a valid power of attorney that I have approved. For Germany users, I may need confirmation that no ongoing bonus wagering requirements or unresolved dispute exists before I process the closure as final.
A request does not automatically take effect if I have reasonable grounds to examine potential fraud, money laundering, or breach of my terms. In those cases, I may limit the account while the investigation continues. Once the review is complete and no restriction applies, I will complete the closure. You stay accountable for activity on your account until the closure is confirmed in writing.
Identity Checks Before Finalising Closure
Before I complete a closure, I could ask you to supply a valid government-issued ID, proof of address, and confirmation of your payment method. For Germany users, this meets my obligation to preserve accurate records and stop unauthorised access. I will not process a closure if the identity information you supplied earlier clashes with the request.
Submit documents through the secure upload link I provide. I do not request you to email sensitive files by unencrypted email. The verification step could add a short delay, but it is essential to protect your funds and my platform. I keep verification records according to the retention rules described later in these terms.
Unpaid Balances and Cashout Rights
A voluntary closure does not cancel your right to withdraw real-money funds not under a lawful restriction. After I close the account, I will calculate the withdrawable balance and transfer it to a payment method that satisfies my verification checks. Germany users should ensure the payment method matches the original deposit source where possible. That cuts down on delay.
If I close your account for a regulatory or security reason, I may retain funds temporarily while I complete required checks. für mehr klicken I will release the balance once I am satisfied no anti-money laundering, fraud, or chargeback risk remains. If you are due to pay any amount to Spinjoys Casino, I may set off that debt before releasing the remaining balance.
Information Retention After Account Deletion
After your account is terminated, I retain certain personal and transactional data to satisfy legal, tax, and anti-money laundering obligations. For Germany users, retention periods adhere to applicable legal requirements and my internal policy. I restrict access to that data and do not use it for general marketing after closure unless you have separately agreed.
I may keep records of the closure action, the reason code, and communication with you. This assists me demonstrate the closure was managed correctly. You may make a subject access request or request erasure where the law authorizes. But I cannot delete data I am required to keep by a statutory retention obligation.
Reactivating and Post-Closure Restrictions
A closed account is not automatically reopened. If you change your mind after a voluntary closure and wish to return to Spinjoys Casino, you must submit a new reopening request. I may assess the reason for the original closure and current eligibility. For Germany users, I may also require a fresh responsible gambling assessment before reactivation.
After a regulatory or security closure, I generally do not reopen the account unless I am satisfied the issue has been fully resolved and no legal restriction remains. Do not attempt to bypass a closure by creating a duplicate account or using another person’s details. That conduct is a material breach and may lead to permanent exclusion.
